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Error "Tableau Server Not Available" Restarting


Published: 06 Jan 2016
Last Modified Date: 01 Apr 2016

Issue

When you restart Tableau Server, the following error occurs:

Tableau Server not available

Additionally, the below message appears in the pgsql logs:

FATAL: password authentication failed for user "tblwgadmin" 

Environment

Tableau Server 

Resolution

  1. On the computer running Tableau Server, open a command prompt as an administrator and navigate to <install directory>\Program Files\Tableau\Tableau Server\<version>\bin
  2. Enter the following commands:
tabadmin stop
tabadmin regenerate_internal_tokens --passwords
tabadmin config
tabadmin start

Cause

The postgres password is invalid or corrupted.
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