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Error: "Tableau Online Sync Client has stopped working" When Clicking "Run Continuously" in the Tableau Online Sync Client


Published: 08 Nov 2016
Last Modified Date: 25 Aug 2017

Issue

The Tableau Online Sync Client fails with the following message after the computer is restarted:

"Tableau Online Sync Client has stopped working."
 
Additionally, when switching Tableau Bridge (Tableau 10.3+) from application mode to service mode, the following error might occur:

"Failed to start the Tableau Bridge service. Please check your installation."

Environment

  • Tableau Online
  • "My Tableau Repository" is saved in a different location than default (such as a shared network drive or another drive on the computer where Tableau Desktop is installed)
  • Tableau Online Sync Client (Tableau Bridge)
  • Windows

Resolution

To resolve this issue, ensure Tableau Desktop is using the default 'My Tableau Repository' location (C:\Users\<USER>\Documents\My Tableau Repository)
  1. Open Tableau Desktop.
  2. Click File, then Repository Location...
  3. Navigate to the default folder 'C:\Users\<USER>\Documents\My Tableau Repository'
  4. Click Select Folder.
For more information, see Changing the Repository Location in Tableau Help.

Cause

Tableau Online Sync Client leverages the default Tableau Desktop repository location to operate successfully. Therefore, the ability to use the Tableau Online sync client with a My Tableau Repository saved in a non-default location is not currently built into the product.
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