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Error "The Tableau Online sync application configuration is invalid" Opening Sync Client


Published: 22 Aug 2016
Last Modified Date: 24 Aug 2016

Issue

When starting the Online Sync Client, the following error might occur: 

The Tableau Online sync application configuration is invalid. Verify configuration settings and credentials.

Environment

  • Tableau Online 10.0.0
  • Windows 8.1
  • Tableau Desktop

Resolution

1. Stop any running Tableau Online Sync Client in the background.
2. Open the directory for Tableau Online Sync Client configuration typically at "C:\Users\******\Documents\My Tableau Repository\TabOnlineSyncClient".
3. Delete the "TabOnlineSyncClientConfiguration.txt"
4. Restart the Tableau Online Sync Client on Tableau Desktop.
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