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Error "Tableau has stopped working" When Publishing to Certain Projects


Published: 20 Feb 2018
Last Modified Date: 12 Apr 2018

Issue

When attempting to change the project in the publish dialog away from certain project folders (specifically nested projects), the following error might occur and you are forced to close Tableau Desktop:

"Tableau has stopped working"

Environment

  • Tableau Desktop 10.5
  • Tableau Server
  • Nested projects

Resolution

Option 1

Upgrade to Tableau Desktop and Tableau Server 10.5.3. Upgrading both Tableau Desktop and Tableau Server is required to resolve this issue. For more information, see Upgrading Tableau Desktop and Upgrading Tableau Server in Tableau Help. 

Option 2

If you are using Tableau Desktop and Tableau Server 10.5.0 - 10.5.2, use one of the following workarounds:
  • Publish a workbook without changing the project, then access to Tableau Server through a Web browser to move the workbook to the desired project.
  • Flatten the hierarchy.

 

Cause

This behavior is related to a known issue (ID: 732938) which has been fixed in a recent release of Tableau Desktop and Tableau Server. 
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