Error "Tableau has stopped working" Opening or Saving a File on a Dell Computer

Published: 20 Apr 2015
Last Modified Date: 08 Sep 2017


When you try to open or save a file in Tableau Desktop, the following error might occur:
Tableau has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Additionally, Tableau Desktop might close unexpectedly when accessing a data source or the Connect to Data page.


  • Tableau Desktop 64-bit
  • Windows 7, 8 and 10
  • Dell computer
  • Dell Backup & Recovery Software


Try one of the following workarounds:

Option 1: Upgrade Dell Backup and Recovery software and restart the machine

For more information about the driver details, see Dell Backup and Recovery (DBAR) Application.

Option 2: Install a 32-bit version of Tableau Desktop

Option 3: Use a batch file provided by Dell

Download and run the attached unregister_dbr_overlay.bat file. Please note that this solution may not work for all Tableau Desktop versions. 



Dell Backup and Recovery software interferes with the open and save operations of the 64-bit version of Tableau Desktop.
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