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Error: "Tableau Data Engine Error: 4: ... Path Does Not Exist" Refreshing Extract on Tableau Online


Published: 10 Oct 2014
Last Modified Date: 28 Jul 2015

Issue

When you try to refresh an extract published to Tableau Online by using the Tableau Data Extract Command-Line Utility, the following error might occur: 
Tableau Data Engine Error: 4: Invalid Command: Database: Path Does Not Exist

Environment

  • Tableau Online
  • Extracts

Resolution

One of the following troubleshooting steps might resolve this issue:
  • Remove the @<data source provider>.com part of the username from the  --source-username option in the command. 

    For example: 
    --source-username <username>@<data source provider>.com

    Would become:
    --source-username <username>
  • Verify that all the fields necessary to connect to the data source are included in the command-line script, including --source-username and --source-password.
  • Verify that the computer running the command has permission to access the file path specified for --original-file
  • Verify that the --original-file path is using the server name and not the drive name. For example, the command should begin with \\<servername>\ rather than D:\.

Cause

The Tableau Extract Refresh Utility is unable to connect to the data source.
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