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Error "uncaught TypeError: tabBootstrap.ViewerBootstrap.get_instance(...).get_sessionBeingCleared is not a function" and "Time Out" Error occur When Viewing Full Data


Published: 08 Mar 2018
Last Modified Date: 13 Apr 2018

Issue

On Tableau Server 10.5 and Tableau Online, when clicking Download > Data > Full Data on some views; the following error might occur:

"uncaught TypeError: tabBootstrap.ViewerBootstrap.get_instance(...).get_sessionBeingCleared is not a function"
 
Additionally, a "Time Out" error might occur.

Environment

  • Tableau Desktop
  • Tableau Server 10.5

Cause

This behavior is related to a known issue (ID: 751448) which has been fixed in a recent release of Tableau Desktop and Tableau Server. 
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