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Error "Specified driver could not be loaded due to system error 126: The specified module could not be found" Viewing Published Workbook


Published: 09 Sep 2014
Last Modified Date: 06 May 2016

Issue

When accessing a published workbook that is connected to a Teradata data source, the view might fail to load with the following error message: 

Unknown Server Error
An unexpected error occurred on the server. If you continue to receive this error please contact your Tableau Server Administrator.
DataSourceException: The drivers necessary to connect to the database server <server> are not properly installed on Tableau Server. Visit http://www.tableausoftware.com/drivers to download driver setup files. Specified driver could not be loaded due to system error 126: The specified module could not be found. (Teradata, D:\Program Files\Teradata\Client\15.00\ODBC Driver for Teradata nt-x8664\Lib\..
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Environment

Tableau Server

Resolution

Restart the computer running Tableau Server.

Cause

A driver conflict prevented the view from loading.
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