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Error "Sorry, your licensing level restricts you from accessing this page" When Signing In


Published: 19 Dec 2013
Last Modified Date: 04 Dec 2015

Issue

When signing in to Tableau Server, the following error might occur:
 
Licensing Level Restrictions
Sorry, your licensing level restricts you from accessing this page.
Contact an administrator for more details.
Please contact your administrator if you have any questions.

Environment

  • Tableau Server
  • Multi-site environment

Resolution

Delete the user from the Default site.
  1. Sign in to the default Tableau Server site as an administrator, and then navigate to Admin > Users.
  2. Select the user experiencing problems, and then select Delete.

Cause

By design, the user is directed to the Default site when signing in, but the user is not licensed to access the Default site.
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