KNOWLEDGE BASE

Error "Some map details are not available" or Blank Maps When Using Offline Maps


Published: 01 Apr 2015
Last Modified Date: 04 Sep 2015

Issue

When updating a workbook to use offline background maps, maps might not display and the following error message might occur:

Some map details are not available

Environment

Tableau Desktop

Resolution

To work around this, use a map as a background image.

Cause

The level of zoom in the view is greater than the highest level of zoom available in the offline maps.
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