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Error "SMTP server authentication failed" Running Subscriptions


Published: 24 Oct 2013
Last Modified Date: 28 Aug 2015

Issue

When running subscription jobs, users might not receive subscription emails and the following error might appear in the Background Tasks view:

SMTP server authentication failed

Environment

Tableau Server 8.0 and later versions

Resolution

Use one or both of the following to resolve this issue:
  1. Verify the account settings configured on the Alerts and Subscriptions tab in the Configure Tableau Server utility.
  2. Work with your IT team to verify that the SMTP account specified in the configuration has privileges to log in to your mail server and send emails via SMTP.

Cause

Invalid credentials specified in the Tableau Server Configuration utility, or the specified account does not have sufficient permissions to send emails.
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