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Error "SMTP host is unreachable" in Background Tasks when Subscriptions Should Send


Published: 11 Feb 2016
Last Modified Date: 22 Aug 2016

Issue

Scheduled subscription emails might not send as expected and when reviewing background tasks, the following error might correspond to those failures:

com.tableausoftware.model.workgroup.service.subscriptions.SubscriptionRunner$SMTPServerException: SMTP host unreachable

Environment

Tableau Server

Resolution

Work with your IT team to ensure that the computer running Tableau Server can access the SMTP host.
 

Cause

Tableau Server is unable to reach the SMTP host.
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