KNOWLEDGE BASE

Error: "Sign In Failed - This account has been disabled" When Logging In to Tableau Online


Published: 10 Jun 2014
Last Modified Date: 01 Sep 2015

Issue

When logging in to Tableau Online, the following error might occur:  

Sign In Failed - This account has been disabled


 

Environment

Tableau Online

Resolution

Check with your site administrator to ensure that you are licensed as an Interactor, Viewer or Administrator. 

Cause

This error means that the user is not currently licensed on a Tableau Online site. 
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