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Error "Setup Failed ... 0x80070003 - The system cannot find the path specified." When Attempting to install Tableau Desktop


Published: 09 Jan 2018
Last Modified Date: 09 Jan 2018

Issue

When attempting to install Tableau Desktop on Windows, the following error might occur: 

Setup Failed
One or more issus caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file. 
0x80070003 - The system cannot find the path specified. 

Additionally, the following error can be found in the Installer logs:

'Failed to create cache directory'

Environment

  • Tableau Desktop 
  • Windows 10

Resolution

Option 1

Confirm with your IT team that the folder "Package Cache" had been replaced with a shortcut named "Package Cache". Once the shortcut was deleted and a file with the same name created, the installation completed OK.

Option 2

Work with your IT team to ensure that both the Administrators Group and the specific User have 'Full Control' permissions to the C:\ProgramData\Package Cache file location. The try to run the Tableau Desktop installer as an Administrator.  

Cause

The error 0x80070003 is related to the Operating System, something went wrong with the "Package Cache" folder.
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