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Error "server certificate does NOT include an ID..." After Configuring SSL


Published: 22 Apr 2014
Last Modified Date: 10 Sep 2017

Issue

After you configure Tableau Server to use SSL, the SSL redirects might fail, and the following error might occur:

Page cannot be displayed

In addition, the following error appears in the Tableau Server log files:

server certificate does NOT include an ID which matches the server name
 

Environment

  • Tableau Server
  • Secure Sockets Layer (SSL)

Resolution

  • Restore the value for the SSL port to port 443. For more information, see Restore the Default Value for a Port in Tableau Help.
  • If port 443 is not configured to accept traffic, work with your IT team to configure port 443 for traffic.

Cause

SSL is not configured to use port 443. Tableau Server only supports port 443 as the secure port. It cannot run on a computer where another application is using port 443.

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