Error "Error sending Crosstab to Excel" When Exporting View

Published: 10 Jun 2013
Last Modified Date: 03 Dec 2015


When exporting a view using the Crosstab to Excel option, the following error might occur:
Error sending Crosstab to Excel


  • Tableau Desktop
  • Two different versions of Microsoft Office (i.e. Microsoft Office 2007 and Microsoft Office 2010) installed


Run an installation repair on the version of Microsoft Office you do not want to use as the default version for exporting a crosstab.
  1. On the Windows desktop, click Start > Control Panel.
  2. In the Control Panel, navigate to ProgramsPrograms and Features.
  3. In the program list, locate and right-click on the desired version of Microsoft Office, and then select Change.
  4. From the dialog box, choose the option to Repair.
  5. Once the repair process has completed, restart your computer.


When two versions of Microsoft Office are installed, Tableau Desktop might encounter difficulty determining which version to choose. Repairing one version will prompt Tableau Desktop to export the crosstab to Excel in the other version of Microsoft Office.
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