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Resolving "This Salesforce extract may be corrupt" Error


Published: 23 Dec 2013
Last Modified Date: 07 Feb 2014

Issue

When you query a Salesforce extract in Tableau Desktop, the following error might occur:

An error occurred while communicating with data source '<datasource-name> (local copy)'.
This Salesforce extract may be corrupt. Please refresh it before continuing.
Refreshing this extract will force a full refresh.

Environment

  • Tableau Desktop 8.1.2 or later
  • Salesforce extract

Resolution

  1. Refresh the extract in Tableau Desktop 8.1.2 or later. For more information about refreshing extracts, see Refreshing an Extract article.
  2. Save the workbook.

Cause

An issue in Tableau Desktop 8.0, 8.1 and 8.1.1 caused data in Salesforce extracts to become corrupted. This issue has been corrected in Tableau Desktop 8.1.2, but will require you to refresh the extract.

Additional Information

For more information about this issue, refer to the 8.1.2 Release Notes page.

Note: You will not receive this error if you are using a Tableau Server data source connection to a corrupted extract or connecting to a corrupted extract on Tableau Server. The extract should refresh as expected.
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