Error "The requested URL ... was not found" Opening User Preferences or User Details

Published: 08 Aug 2014
Last Modified Date: 13 Nov 2015


When you try to access the User Preferences page or when you try to open the User Details page by clicking a user name under Admin > Users or Admin > Site Users, the following error might occur:

Not Found
The requested URL /users/<domain>/<username> was not found on this server


  • Tableau Server 8.1.9, 8.1.10, 8.2.1, and 8.2.2
  • Active Directory
  • SSL


Option 1

Upgrade to Tableau Server 8.2.3 or a later version in the 8.2 branch or Tableau Server 8.1.11 or a later version in the 8.1 branch. For more information, see Upgrading Tableau Server in the Tableau Knowledge Base.

Option 2

Use the following workaround to access the User Details page:
  • After the User Details page fails to load, delete the domain name from the URL in the browser address bar, and then press Enter. For example, if this is the original URL:
    the modified URL would look like:


This behavior is a known issue that has been corrected in more recent releases.
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