KNOWLEDGE BASE

Error "Request Rejected by Server" When Using Internet Explorer


Published: 06 Feb 2015
Last Modified Date: 13 Aug 2015

Issue

When you access a Tableau Server view with Internet Explorer, the following error might occur:
 
Request Rejected by Server
The server could not respond due to a malformed request.
This may be a temporary network condition. Please retry the operation.
If this condition persists, please contact your system administrator.

Environment

  • Tableau Server 8.2 and 8.3
  • Internet Explorer 8
  • Other versions of Internet Explorer running in Compatibility or Emulation mode

Resolution

Option 1: Internet Explorer 8

Upgrade to a newer version of Internet Explorer or use a different browser.

Option 2 Internet Explorer 9 or later versions

Disable Compatibility View or Emulation Mode.

Cause

Internet Explorer 8 does not support client-side rendering, which is used by Tableau Server to improve performance and reduce network traffic. For more information, see About Client-Side Rendering.

Additional Information

This behavior is specific to Internet Explorer 8.
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