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Error "Refresh (...) is canceled" When Refreshing All Extracts with Extract From Amazon Athena


Published: 17 Aug 2017
Last Modified Date: 24 Apr 2018

Issue

When refreshing an Amazon Athena extract using the Data > Refresh All Extracts menu option, the following error might occur: 

Refresh <Data source name> is canceled

Environment

Tableau Desktop 10.3 and later versions

Resolution

Option 1

Upgrade to Tableau Desktop 2018.1. For more information, see Upgrading Tableau Desktop in Tableau Help.

Option 2

Right-click the data source, select Extract > Refresh.

Cause

Lack of authentication prompt during Amazon Athena extract refresh might cause this issue. This behavior is related to a known issue (ID: 682023) which has been fixed in a recent release of Tableau Desktop. 
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