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Error "Some of your product keys could not be synchronized"


Published: 02 Dec 2013
Last Modified Date: 19 Jul 2017

Issue

When refreshing a product key in Tableau Desktop or Tableau Server, the following error might appear in Manage Product Keys:

Some of your product keys could not be synchronized: <keys>

Environment

  • Tableau Desktop
  • Tableau Server

Resolution

Ensure that nothing is blocking communication to or from licensing.tableausoftware.com on port 443 of the computer running Tableau Desktop or Tableau Server. For more information, see the Licensing section of the Web Proxy and Firewall Settings.

Cause

The computer running Tableau Desktop or Tableau Server is unable to communicate with the Tableau Licensing Server.
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