KNOWLEDGE BASE

Error "product is unable to start due to an internal licensing error" Opening Tableau Desktop


Published: 25 Apr 2014
Last Modified Date: 22 Mar 2016

Issue

When you try to open Tableau Desktop, the following error might occur:
 
The product is unable to start due to an internal licensing error. 
Please uninstall the product and try installing again.

Environment

Tableau Desktop

Resolution

Perform a clean installation of Tableau Desktop. 
  1. Uninstall Tableau Desktop from the Control Panel menu.
  2. Delete the following folder: C:\Program Files\Tableau\Tableau <Version>
  3. Rename the My Tableau Repository folder (located by default at C:\Users\<username>\Documents\My Tableau Repository) to My Tableau Repository_Backup.
  4. Reinstall Tableau Desktop.

Additional Information


 
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