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Error "Peer certificate cannot be authenticated with given CA certificates\n (maps.tableausoftware.com)" Loading View with Maps


Published: 15 Jun 2016
Last Modified Date: 13 Jan 2017

Issue

Views with maps take a long time to load initially (approx 1 minute) in Tableau Server. Afterwards the same view opens in seconds. Views in Tableau Desktop can open in seconds.

Addtionnally, the following errors can be found in the logs:  
Internet communication error: Peer certificate cannot be authenticated with given CA certificates\n (maps.tableausoftware.com) 

HTTPRequestor: rethrow exception 

Failed map tile

Environment

Tableau Server 
 

Resolution

The map service requires the Thawte SSL Primary Root Certificate - G3. The server certificates need to be updated to include the latest certificates from Thawte. Certificates may be downloaded from the following link: Thawte Root Certificates
 

Cause

The required Windows Trusted CA certificates have not been installed on the computer running Tableau Server
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