Tableau Desktop on Windows
Verify that required root CA and other chain certificates are installed. For information about manually installing the certificate at the operating system level, see Resolving Issues with Publishing after Installing Certificate.
Use the following steps to install the certificate:
- Copy the certificate file (.crt) to the computer running Tableau Desktop.
- Double-click the certificate file, click Install Certificate, and then click Next.
- Select Place all certificates in the following store, click Browse, select Trusted Root Certification Authorities, and then click OK, Next, and Finish.
- Allow the importing of the certificate, and then click OK.
Tableau Desktop on the Mac
Work with your IT team to add the entire SSL certificate chain to the Tableau Server configuration. For more information, see SSL in Tableau Help. In this instance, the SSL Certificate Chain File in Step 5 of the Configure SSL section is required, not optional.
Additionally, you can add the root certificate to your computer's keychain to ensure that the certificate authority is trusted by your computer. For more information, see OS X Yosemite: If your certificate isn’t being accepted.