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Error "Operation Timed Out" Refreshing Large Extracts Using Bridge


Published: 18 Nov 2015
Last Modified Date: 30 Nov 2017

Issue

When using Tableau Bridge (Sync Client) to refresh extracts that take more than 15 minutes to complete, the following error might occur: 
 
Could not refresh the data source. If the issue persists, contact Tableau Support. 
 
 

Environment

  • Tableau Online 9.2 and 9.3 
  • Tableau Bridge (formerly Sync Client 9.2.x and 9.3.0)

Cause

Scheduled refreshes causes the Tableau Bridge (Sync Client) to quit unexpectedly. This behavior is related to a known issue that has been corrected in more recent releases.

Additional Information

The below related error displays in the Bridge (Sync Client) log file. 
 
"The Data Source: [Data Source Name] failed to refresh due to the following error: Failed to refresh data source: [Data Source Name] due to the following error: Operation timed out.\n"}
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