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"The operation timed out" Error When Publishing Workbook


Published: 17 Jul 2013
Last Modified Date: 01 Sep 2015

Issue

When publishing workbook on Tableau Server, you may see the following error message in Tableau Desktop:
 
An error occurred when publishing the workbook. 
Internet communication error: The operation timed out 

Environment

  • Tableau Desktop
  • Tableau Server 8.0
  • Windows 7
  • Microsoft SQL Server

Resolution

To help resolve the issue, do the following two tasks:

1. Check that Tableau Server can be accessed and logged in to from a browser on the same machine that is running Tableau Desktop.

2. Verify that there are no firewalls blocking TableauDesktop.exe form communicating over the network. 
  1. Click the Start button, select Control PanelWindows Firewall.
  2. Click Allow program to communicate through Windows Firewall link in the left-side pane.
  3. Click the Allow another program button, scroll to and select Tableau 8.0.
  4. Click the Add button.
  5. When finished, click OK.

Cause

In most cases, this message indicates that there is some network configuration issue preventing Tableau Desktop from communicating with Tableau Server.

Additional Information

It may be necessary to contact your IT team to verify there is not a group policy that needs to be modified to prevent the Windows Firewall settings from being overwritten in the future. 

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