KNOWLEDGE BASE

Error "One or more of your licenses will expire on ... Contact your Tableau sales representative for extended trial and purchase options" With Current License


Published: 27 Sep 2016
Last Modified Date: 29 Jun 2017

Issue

When logging in to Tableau Server with a current license, the following error message occurs:
One or more of your licenses will expire on ... Contact your Tableau sales representative for extended trial and purchase options

Environment

Tableau Server

Resolution

  1. Ensure that all license keys are refreshed with an active maintenance date in the Manage Product Keys utility. For more information, see Refresh Maintenance Date for the Product Key.
  2. Verify that all license keys are activated within Manage Product Keys. For more information, see Add Capacity to Tableau Server.
  3. Restart Tableau Server using the following commands to synchronize Tableau Server with the Trusted Storage.
    tabadmin stop
    lmreread
    tabadmin start

Cause

Tableau Server has not received the updated license key maintenance information and is still returning the expiration date of a non-refreshed license key or a trial license.
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