KNOWLEDGE BASE

Error "*** Not authorized ... (errorCode=16)" Entering Password in Tabcmd


Published: 07 Apr 2015
Last Modified Date: 09 Sep 2016

Issue

When using a Tableau Online or Tableau Server password which you know to be correct in the tabcmd utility, one of the following errors may occur:

*** Not authorized Authentication failed. (errorCode=16)

or

***Not authorized. Invalid username or password. (errorCode=16)
 

Environment

  • Tableau Online
  • Tableau Server
  • Tabcmd 

Resolution

Change the password for Tableau Online or Tableau Server to one which does not use the following characters or combinations of characters: 

| < > \ ^ + = ? / [ ] ” ; , * : %

">>" ">&" "<&"



 

Cause

This behavior results from a limitation of the Windows Command Prompt, rather than Tableau Server or Online. The listed characters are used as operators in Windows Command Prompt and cannot be used as part of a password in tabcmd.
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