KNOWLEDGE BASE

Error: "No licenses found" Activating Server Creator Key on Tableau Server 10.5 or Earlier Version


Published: 30 Apr 2018
Last Modified Date: 09 May 2018

Issue

When you try to activate a new Server Creator license key on Tableau Server 10.5 or an earlier version, the following error occurs:
No licenses found.

Environment

Tableau Server 10.5 and earlier

Resolution

Download and install  Tableau Server 2018.1 or later. For more information, see Upgrade Tableau Server.

Cause

The new Tableau Creator license keys are only valid for Tableau Server version 2018.1 and later.
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