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"There is no active connection to the data source" Error When Refreshing Extract


Published: 11 Dec 2013
Last Modified Date: 04 Jun 2015

Issue

When you try to refresh Tableau Online extracts by using a command-line script, the following error might occur:

There is no active connection to the data source

Environment

  • Tableau Online 8.1
  • Tableau Desktop 8.0

Resolution

To resolve the issue:
  1. Upgrade to Tableau Desktop 8.1 on the computer running the command-line script.
  2. Update the command-line script to use one of the following installation directories:
    • For 32-bit version of Tableau Desktop: C:\Program Files (x86)\Tableau\Tableau 8.1\bin 
    • For 64-bit version of Tableau Desktop: C:\Program Files\Tableau\Tableau 8.1\bin 
  3. Try running the command script again.

Cause

This error is caused by incompatibility between Tableau Online 8.1 and Tableau Desktop 8.0.
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