KNOWLEDGE BASE

Error "MultiCommand::ReportableError 'Migration of data engine from primary(...) to worker(..) failed" During Restore on Computer Running Hp OpenView


Published: 25 Jan 2017
Last Modified Date: 25 Jan 2017

Issue

Restoring a backup fails with the following error in tabadmin.log:

Error during restore: MultiCommand::ReportableError 'Migration of data engine from primary(<computername>) to worker(<IP address of worker>) failed: (DRb::DRbConnError:connection closed). Check tabadmin.log on primary and worker for details.'

Environment

  • Tableau Server
  • HP OpenView

Resolution

Do not allow HP OpenView to start the tabsvc service.

Cause

HP OpenView started the Tableau Server Application Manager (tabsvc) before Tableau Server expected the service to be running.

Additional Information

this behavior can occur if HP OpenView is configured to monitor any services set to Automatic and restart any of these services which are stopped.
 
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