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Error "Metadata for entity and role IDPSSODescriptor wasn't found" When Trying to Authenticate with SAML


Published: 01 Feb 2018
Last Modified Date: 02 Feb 2018

Issue

When trying to authenticate with SAML, the following error may occur,
 
Error "Metadata for entity and role IDPSSODescriptor wasn't found"

Environment

  • Tableau Server 10.1.0
  • Windows Server 2012

Resolution

The IdP metadata file needs to be in a folder accessible by the Run As User account. Preferably, as our documentation states "You should use this location because the user account that runs Tableau Server has the necessary permissions for accessing this folder."

 

Cause

If the metadata file along with the certificate and key files are placed in a folder, which are not accessible by the Run As User account, then the SAML authentication process will fail.
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