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Error: "Malformed Packet" When Connecting Tableau Desktop to MySQL on Windows 10


Published: 15 Aug 2016
Last Modified Date: 17 Apr 2017

Issue

When connecting to MySQL server from scratch, or opening a workbook that uses a MySQL connection in Tableau Desktop (from versions 9.0 to 9.3.4) on Windows 10, the following error might occur:

Malformed Packet

Environment

  • Tableau Desktop (from version 9.0 to 9.3.4)
  • Windows 10
  • MySQL

Resolution

Download and install MySQL ODBC driver version 3.5.3 from the mysql.com website.

Cause

When using other driver versions than the most recent available on the website (5.3.7), Tableau Desktop creates a dialogue saying it expected driver version 3.5.3.
 

Additional Information

Version 3.5.3 is available for download on the Oracle website under MySQL downloads in the top toolbar. For more information, see Download Connector/ODBC.
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