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Error Loading Server Activity and User Activity Views in Tableau Server


Published: 11 Sep 2013
Last Modified Date: 26 May 2016

Issue

When you attempt to load a User Activity or a Server Activity view, the progress icon spins until the page times out with the following error:

An unexpected error occurred on the server. If you
continue to receive this error please contact your Tableau
Server Administrator. 
Session busy. Please retry later.

 

Environment

Tableau Server 

Resolution

Clean up the PostgreSQL data by using the tabadmin command.
  1. Open a command prompt as an administrator.
  2. Navigate to the Tableau Server bin folder. For example:
    •  cd "C:\Program Files\Tableau\Tableau Server\<version>\bin"
  3. Run the following commands:
    • tabadmin stop 
    • tabadmin cleanup 
    • tabadmin start 
    • tabadmin cleanup
  4. Sign in to Tableau Server.
  5. Navigate to Admin > Maintenance.
  6. Click Rebuild Search Index.
  7. Access the Server Activity and User Activity views.

Cause

Tableau Server's PostgreSQL server is overloaded or full.

Additional Information

To prevent PostgreSQL from becoming overloaded or full, run regular cleanup tasks. For more information about using scripts for regular cleanups, see Server Backup and Maintenance Automation.
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