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"LM_TS_LOAD" Activation Error


Published: 18 Apr 2013
Last Modified Date: 22 Mar 2016

Issue

When you attempt to activate Tableau Desktop, the following error might occur:

Function flxActCommonLicSpcPopulateFromTS returned error (50030,71521,0)
LM_TS_LOAD

Tableau could not access the activation specification record (ASR) or Trusted Storage. to resolve this issue, try reinstalling Tableau Desktop or Tableau Server.

 

Screenshot of the LM_TS_LOAD error

Environment

  • Tableau Desktop

Resolution

Perform a clean installation of Tableau Desktop. 
  1. Uninstall Tableau Desktop from the Control Panel menu.
  2. Delete the following folder: C:\Program Files\Tableau\Tableau <Version>
  3. Rename the My Tableau Repository folder (located by default at C:\Users\<username>\Documents\My Tableau Repository) to My Tableau Repository_Backup.
  4. Reinstall Tableau Desktop.
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