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Error "Kerberos Authentication Failed No key table entry found matching...​" When Using Proxy or Load Balancer


Published: 28 Jan 2015
Last Modified Date: 10 Sep 2015

Issue

When Tableau Server is configured for a load balancer or proxy, and the Kerberos configuration script is generated incorrectly, the following error might occur:

Kerberos Authentication Failed
No key table entry found matching...​

Environment

  • Tableau Server 8.3.0-8.3.2
  • Load Balancer or Proxy configured (i.e. gateway.public.host set to a different address than the primary Tableau Server computer)

Cause

This behavior is related to a known issue where the domain is appended before the realm, resulting in authentication failure since the SPN does not match what is in the keytab.
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