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Error "Invalid username or password" Refreshing Extracts on Tableau Server with Workbook Published with Embedded Password


Published: 23 Apr 2014
Last Modified Date: 18 Aug 2015

Issue

When publishing a workbook previously published to Tableau Server, which uses an extract with an embedded password, extract refreshes might fail with the following error:

Invalid username or password.
 
Note: Error message might vary based on data source.

Environment

  • Tableau Desktop 8.1.8 and earlier versions
  • Tableau Desktop 8.3.0 
  • Tableau Server

Resolution

Option 1

Upgrade to Tableau Desktop 8.1.9 or a later version. For more information, see Upgrading Tableau Desktop.

Option 2

Republish the workbook with embedded password.
  • In the Publish Workbook dialog box, click the Scheduling & Authentication button in the bottom left corner to open the Scheduling & Authentication dialog box.
  • Locate the connection, and then select Embedded Password as the authentication type.
  • Click OK.

Cause

Tableau Desktop does not prompt for a password when publishing with an embedded password, even if no password is available in the workbook.
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