KNOWLEDGE BASE

Error "Invalid Username or Password" Logging In Using Password That Contains Percent Sign (%)


Published: 30 Sep 2013
Last Modified Date: 04 Sep 2015

Issue

When logging in using a password that contains a percent sign (%), the following error might occur:

Invalid Username or Password

Environment

  • Tableau Desktop 8.2.0 and earlier versions
  • Tableau Server
  • Postgres
  • Redshift

Resolution

Option 1

Upgrade to Tableau Desktop and Tableau Server 8.2.1 or a later version. For more information, see Upgrading Tableau Desktop and Upgrading Tableau Server.

Option 2

Create a new password that does not include a percent sign (%). The following special characters are allowed: - ! # $ ^ & * ( )

Cause

This behavior is a known issue that has been corrected in more recent releases.
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