KNOWLEDGE BASE

Error "Invalid Username or Password" connecting to Salesforce


Published: 14 Apr 2014
Last Modified Date: 26 May 2017

Issue

When connecting to Salesforce data source, the following error might occur:

Invalid Username or Password

Environment

  • Tableau Desktop
  • Salesforce.com

Resolution

1. Verify the default URL is accurate. 
2. Verify the username and password work successfully in a web browser (the default is https://login.salesforce.com/).

Cause

Invalid credentials.
Did this article resolve the issue?