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Invalid Product Key Error Occurs During Software Activation


Published: 12 Feb 2013
Last Modified Date: 03 Jan 2017

Issue

When you try to activate Tableau Server or Tableau Desktop, the following error occurs:

Invalid Product Key

Environment

  • Tableau Server
  • Tableau Desktop

Resolution

  1. Copy the product key directly from Tableau Customer Portal (under "My Keys") or from your invoice.
  2. Paste the product key into the activation window, making sure that:
    1. There are no additional spaces before or after the product key.
    2. A dash is added after every 4 characters (for example: XXXX-XXXX-XXXX-XXXX-XXXX)
  3. Select Activate.

Cause

Typically this error message occurs because extra spaces are inserted before or after the product key, or the product key has been mistyped.

Additional Information

This error message also occurs if you try to activate Tableau Desktop with a Tableau Server product key, or vice-versa.

If you have confirmed that you entered the correct product key and no spaces exist before or after it, contact Tableau Support.

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