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Error "Internet Communication Error" Logging Into Tableau Server from Tableau Desktop


Published: 05 Oct 2016
Last Modified Date: 10 Oct 2016

Issue

The following error messages are received when you try to connect to Tableau Server from Tableau Desktop:
Cannot connect to Tableau Server.
and
Internet communication error: couldn't connect to server [ServerName]

You can log into Tableau Server successfully through a web browser or an older version of Tableau Desktop. 
 

Environment

Tableau Desktop 10.0 

Resolution

Work with your internal IT team to ensure that your anti-virus, proxy or firewall is not interfering with Tableau Desktop's authentication process.

Cause

Authentication is being blocked by a software external to Tableau, likely firewall or antivirus. 
 
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