Upgrade to Tableau Desktop 10.5.3, 10.4.6, 10.3.10 or a later version. For more information, see Upgrading Tableau Desktop in Tableau Help.
Install the 64-bit version of Tableau Desktop.
Run Tableau Desktop 32 bit with DLogDetail option.
- Open a command prompt as an administrator.
- Navigate to the bin folder, located by default at C:\Program Files (x86)\Tableau\Tableau 10.4\bin
- Run Tableau Desktop using the following command.
tableau.exe -DLogLevel=Debug -DLogDetail=HTTPRequestor,Network,AsyncTaskSvc
- You should be able to access Tableau Online from Tableau Desktop.
Note: After performing Option 2 once, you can open Tableau Desktop normally and the issue should not recur.