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Error "internal error when processing the last request" After Sign-in Screen


Published: 09 Aug 2013
Last Modified Date: 04 Jan 2014

Issue

When starting Tableau Server, you may encounter the following error:

Tableau Server not available; check that it is running

The Tableau Server sign-in screen opens in the browser without an issue, but the following error message appears after you sign in to Tableau Server:

"Tableau Server <version> encountered an internal error when processing the last request

Environment

Tableau Server

Resolution

To resolve this issue, use one of the following procedures.

Option 1:

Undo any port changes made to Tableau Server and let processes use default ports.

Option 2:

Reconfigure the Application server process (wgserver.exe) to use different ports.

Additional Information

  • The wgserver.exe processes are running in Task Manager and respond to "telnet".
  • Running tabadmin status -v shows that all processes are running.
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