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Error "Internal Server Error" When Publishing After Upgrade


Published: 06 Oct 2017
Last Modified Date: 18 Oct 2017

Issue

When your try to publish a workbook to Tableau Server, the message "Internal server error" occurs.

Internal server error
Additionally, the following error can be found in the Tableau Server Vizportal logs: 
Extract engine not configured

Environment

  • Tableau Server 10.2.5
  • Tableau Server upgraded from version 9
  • Worker node decommissioned prior to upgrade
  • Decommissioned worker node still on the network with the same name.

Resolution

Rename or shut down the worker node that was decommissioned prior to the upgrade to Tableau Server 10.

Additional Information

To determine whether the decommissioned worker node might be the issue, search Tableau Server logs for decommissioned worker node's name and IP address. 
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