KNOWLEDGE BASE

Error "Internal Error ... Unable to create extract" When Attempting to Create an Extract from Salesforce


Published: 22 Feb 2017
Last Modified Date: 27 Feb 2017

Issue

When creating a connection to Salesforce and specifying multiple tables to join the following error might occur:
"Internal Error - An unexpected error occurred and the operation could not be completed. Unable to create extract"

Environment

  • Tableau Desktop
  • SalesForce

Resolution

When hiding fields to limit the data, ensure to keep the common field for the joins visible.

Cause

Hiding the common field used for the join may cause issues.
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