KNOWLEDGE BASE

Error "Insufficient licenses. Setting user roles to "Interactor" failed." Licensing User on a Second Site


Published: 30 Apr 2015
Last Modified Date: 06 Aug 2015

Issue

When trying to license a user on site B, and that user is already licensed on site A, the following error message is displayed:
 
Insufficient licenses. Setting user roles to “Interactor” failed.

Environment

  • Tableau Server 9.0.0-9.0.1 with Interactor license

Resolution

Upgrade to Tableau Server 9.0.2 or a newer version.

Cause

The issue has been corrected in a more recent release of Tableau Server.
Did this article resolve the issue?