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Error "The installer has encountered an unexpected error ... The error code 2503"


Published: 25 Feb 2014
Last Modified Date: 01 Sep 2015

Issue

When installing a Tableau product or supported driver from an .msi installation file, the following error might occur:
 
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2503

Environment

  • Tableau Server
  • Tableau Desktop
  • Tableau Reader
  • Windows operating system
  • .msi installation file

Resolution

Work with your IT team to troubleshoot and resolve this issue. For more information, see Internal Error 2503/2502 in the Microsoft Community Forum.

Cause

This is a general Windows error message related to Windows Installer.
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