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Error "image not recognized" Installing Tableau Desktop on a Mac


Published: 18 Aug 2014
Last Modified Date: 18 Oct 2016

Issue

When you try to install Tableau Desktop or Tableau Reader on a Mac, the following error occurs:
 
Warning 
The following disk images couldn't be opened 
Image 
TableauDesktop.dmg                                
Reason Image not recognized

Environment

  • Tableau Desktop
  • Tableau Reader
  • OS X

Resolution

Option 1: Download the .dmg file in a different web browser

Option 2: Open the .dmg file in DiskImageMounter

  • Ctrl-click TableauDesktop.dmg, and then select Open With > DiskImageMounter.

Option 3: Disable antivirus software

  1. On the computer on which you are installing Tableau Desktop, disable antivirus software.
  2. Download the TableauDesktop.dmg file again.
  3. Retry the installation.

Cause

The TableauDesktop.dmg file did not download completely, or the file became corrupted during download. Antivirus software might interfere with the file download.
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