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"Error getting archive file info (0)" When Opening Packaged Workbook


Published: 04 Sep 2017
Last Modified Date: 13 Dec 2017

Issue

When opening a packaged workbook (.twbx) that contains additional files to a data source, the folllowing error might occur: 

Error getting archive file info (0)

Environment

  • Tableau Desktop 10.0 and later versions
  • Cross Database Join 

Resolution

Option 1

Upgrade to Tableau Desktop 10.4.2 ; 10.3.6 or 10.2.8. For more information, see Upgrading Tableau Desktop in Tableau Help.


Option 2

As a possible workaround:
  1. Create a new datasource connection and manage cross database join among all data sources at once.
  2. Then replace the old data connection with the new data source connection.

Cause

This behavior is related to a known issue (ID: 687398) which has been fixed in a recent release of Tableau Desktop. 
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