KNOWLEDGE BASE

Error "There was an unexpected error while trying to repair Trusted Storage" Activating or Installing on a Mac


Published: 13 Jan 2016
Last Modified Date: 27 Nov 2017

Issue

When you try to activate Tableau Desktop after restoring from a Time Machine backup or moving Tableau Desktop manually from another drive,  the following error occurs:

There was an unexpected error while trying to repair Trusted Storage.

or 

Function flxActCommonRepairLocalTrustedStorage returned error (50044, 71013, 19810)
LM_TS_LOCAL_REPAIR
There was an unexpected error while trying to repair Trusted Storage.


or 

Function flxActCommonRepairLocalTrustedStorage returned error (50044, 71013, 27)
LM_TS_LOCAL_REPAIR
There was an unexpected error while trying to repair Trusted Storage.

Environment

  • Tableau Desktop
  • Mac OS

Resolution

On the computer running Tableau Desktop, manually install the FlexNet licensing components.
  1. In Finder, click Applications.
  2. Hold down the Control key, click Tableau, and then select Show Package Contents.
  3. Double-click Contents, double-click Installers, and then double-click Tableau FLEXNET.pkg.
  4. Follow the instructions in the installation wizard and use the default options.
    • Note: you may be prompted to enter your license key. 
  5. When the FLEXNet installation completes, restart the computer.

Cause

When restoring Tableau Desktop from a Time Machine Backup or moving Tableau Desktop, FlexNET must be installed manually.
Did this article resolve the issue?